• Shipping

    ProOne’s free shipping offer applies to orders with a minimum amount of $69.95 shipped domestically (within the US). Orders are normally shipped via UPS ground service, USPS Priority Mail, or USPS First Class mail. Please note that UPS does not ship to PO Boxes or Military Addresses.

    Incorrect addresses may result in shipping delays and added shipping charges. If your package is returned due to an incorrect address, you will be charged additional shipping to re-ship your order. If your item was damaged during shipping, you must contact customer service within 7 days of receipt of delivery. You will be given specific instructions to best facilitate a replacement or claim.

    Orders & Damaged Goods

    If your order was damaged during delivery, is incorrect, or there was an error in your order, please contact ProOne® Customer Service within 7 days of delivery receipt at 1-800-544-3533 or email support@prooneusa.com. We will attempt every effort to correct your order.

  • Returns & Exchanges

    Items purchased on our site: Products purchased directly from our site may be returned for a full refund within 45 days of the original purchase date, provided they are new, unopened, and in the original manufacturer’s packaging. To initiate a return, please contact Customer Care at support@prooneusa.com

     

    Items purchased elsewhere: Products purchased from a retailer or other third party must be returned to the original place of purchase and are subject to that seller’s return policy.

     

    Opened or used items: Products that have been opened or used are not eligible for return under our standard return policy. These items may be covered under the warranty outlined in the product manual. If the item is not covered by the applicable warranty, it may not be eligible for a refund or replacement.
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