Shipping

ProOne’s free shipping offer applies to orders with a minimum amount of $69.95 shipped domestically (within the US). Orders are normally shipped via UPS ground service, USPS Priority Mail, or USPS First Class mail. Please note that UPS does not ship to PO Boxes or Military Addresses.

Incorrect addresses may result in shipping delays and added shipping charges. If your package is returned due to an incorrect address, you will be charged additional shipping to re-ship your order. If your item was damaged during shipping, you must contact customer service within 7 days of receipt of delivery. You will be given specific instructions to best facilitate a replacement or claim.

Orders & Damaged Goods

If your order was damaged during delivery, is incorrect, or there was an error in your order, please contact ProOne® Customer Service within 7 days of delivery receipt at 1-800-544-3533 or email support@prooneusa.com. We will attempt every effort to correct your order.

Returns & Exchanges

ProOne® products are backed by a thirty (30) day money back limited guarantee to the original purchaser of any ProOne® product. If you are not satisfied with your order, please contact support@prooneusa.com for next steps.