ProOne’s free shipping offer applies to domestic orders shipped within the US and are normally shipped via UPS ground service, USPS Priority Mail, or USPS First Class mail. Please note that UPS does not ship to PO Boxes or Military Addresses.
International orders are normally shipped via DHL service unless otherwise specified. Shipments to Alaska, Hawaii ship via UPS Ground and there will be an additional cost. Non-mainland residents may be billed for additional shipping charges not included. Shipments to Canada normally ship via DHL and may be subject to duties and taxes. Please contact customer service for a shipping quote should you have any questions. ProOne® website orders are normally processed within 24-48 hours of order receipt. Orders placed over the weekend will be processed the next business day. We offer economical shipping and for special circumstances, expedited shipping. Please contact us if you require expedited shipping. Due to the nature and size of our products, your address must be able to receive shipments. If you are in a remote location, please let us know as we may need to make special arrangements for your delivery. Special arrangements may also require additional shipping fees.
Please allow up to 5 days for processing international orders. International customers are responsible for all extra delivery charges, duties, taxes, customs or brokerage fees or any other charges that you may incur from importing products into your country. Customs policies vary by country and you should contact your local Customs office if you have any questions. Incorrect addresses may result in shipping delays and added shipping charges. If your package is returned due to an incorrect address, you will be charged additional shipping to re-ship your order. If your item was damaged during shipping, you must contact customer service within 7 days of receipt of delivery. You will be given specific instructions to best facilitate a replacement or claim.
Signature Required. Orders of $300 or more normally ship Signature Required. There is no charge for this service.
Should you wish to opt-out of Signature Required, please include in the Order Notes on the checkout page that you want to opt-out of Signature Required. ProOne® will not replace any lost or stolen packages with declined Signature Required.
If your order was damaged during delivery, is incorrect, or there was an error in your order, please contact ProOne® Customer Service within 7 days of delivery receipt at 1-800-544-3533 or email email@example.com. We will attempt every effort to correct your order. If you were shipped an incorrect item, ProOne® will pay for the return via standard shipping. Please make sure you include your name, email address, and phone number with your order information and order date. If you wish to cancel an order after it has been placed there may be a 10% cancellation fee. If you would like to pay with a cashier’s check or money order, please make payments to: ProOne® USA to the address below. Please include your item descriptions, price and quantity, any applicable shipping fees, and most importantly your name, shipping address and contact information, including phone number. You can calculate your shipping fee by putting your items in the shopping cart and then click on the proceed to checkout button. You can find your shipping cost in the drop down arrow. Your order ships once your check clears our bank.
ProOne® products are backed by a thirty (30) day money back limited guarantee to the original purchaser (“Customer”) of any ProOne® product. If Customer is not satisfied with their ProOne® purchase, you may return the product under the following conditions: